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General
Terms and Conditions for Providing Accommodation Services
INTRODUCTION
Kamiktours
provides accommodation services in accordance with the
General Terms and Conditions, and with the period and
details of the confirmed reservation. Kamiktours is not
liable for circumstances caused by conditions beyond its
control, including wars, riots, strikes, acts of terrorism,
natural disasters, sanitary disruptions, restrictions by
local authorities, death or illness of service provider and
the like.)
BOOKING AND
PAYMENT
Inquiries and
booking of accommodation can be done electronically, by mail
or in person at the Kamik Tours office as well as at
Kamiktours partner agencies. When booking, the customer
confirms that he is familiar with the General Terms and
Conditions, and that he accepts them in their entirety.
Thus, everything stated in the General Terms and Conditions
becomes legally binding both for the customer and
Kamiktours. When booking, the customer is required to give
all the information necessary in the booking procedure. When
booking, the customer is required to pay an advance,
depending on the payment method, while the balance must be
paid at least 15 days prior to the arrival date or directly
to the host upon arrival, depending on the payment method,
that the guest was informed about while confirming the
reservation.
SOJOURN TAX
According to
the Croatian Law on the Sojourn Tax, customers are required
to pay the Sojourn Tax when paying for their accommodation.
The Sojourn Tax in the Republic of Croatia varies from 2,00
to 7,00 KN per person per day for adults. Customers from the
age of 12 to 18 have a 50% discount, while children under
the age of 12 are exempt from paying. The final amount of
the Sojourn Tax is determined by the destination in the
Republic of Croatia and travel period, and is charged
according to the General Terms and Conditions when balance
payment is made. The amount of Sojourn Tax to be paid will
be stated on your reservation calculation.
PRICE OF
ACCOMMODATION
The price of
accommodation includes the basic service as described in the
booked accommodation unit. Special services are those not
included in the price of accommodation (in accommodation
unit description indicated by "services upon agreement" or
"additional services" available if arranged in advance);
therefore the customer pays for them separately. These
services must be requested at the time of booking. The price
of accommodation is given in EUR. Kamiktours reserves the
right to make changes to the stated prices (in the event
that the host changes prices or there are changes in
exchange rates). For customers who have paid an advance for
their reservation, Kamiktours guarantees the price of
accommodation, stated in the calculation according to which
the advance was paid. If the changes occur prior to the
payment of the advance, Kamiktours is required to inform the
customer. If more customers than are stated on the voucher
arrive at the accommodation unit, the host has the right to
deny the extra customers accommodation or to accommodate all
of the customers at extra charge directly made to the host.
CATEGORIZATION
AND SERVICE DESCRIPTION
Accommodation
units offered by Kamiktours are described in accordance to
the official categorization of the authorized institution,
and based on onsite assessment prior to being put in
Kamiktours online offer. Standards for accommodation, food,
services, etc. differ from place to place, country to
country, and cannot be compared. Information obtained at the
point of sale does not oblige Kamiktours in any way more
than any information available on the Internet pages or
other printed material.
Kamiktours
RIGHT TO CHANGES AND CANCELLATION
Kamiktours
reserves the right to change or modify a reservation in case
of circumstances caused by conditions beyond its control
that cannot be predicted, avoided or rectified (See Article
1). Booked accommodation can be substituted only by an
accommodation unit of the same or higher category and at the
price confirmed during booking, provided that customer is
notified ahead of time. Should the substitute accommodation
be available only in an accommodation unit of higher
category and should the price of the substitute
accommodation be higher by 15% or more than the initially
booked accommodation, Kamiktours reserves the right to
charge the price difference upon consulting the customer. In
cases where substitute accommodation for paid accommodation
is not available, Kamiktours reserves the right to cancel
the reservation upon prior customer notification (at least 7
days before arrival) and guarantees the refund of the
complete paid amount. Should an adequate substitute
accommodation not be available on the day of arrival,
Kamiktours will provide information on available
accommodation that is not included in Kamiktours offer and
guarantees the refund of the complete paid amount.
CUSTOMER'S
RIGHT TO CHANGES AND CANCELLATION
Should the
customer wish to change or cancel a reservation, this must
be done in written form (email, mail, or fax). The following
are examples of changes: changes to the number of customers,
changes to arrival / departure dates. Changes must be made
at least 30 days prior to the arrival date. The first change
to the reservation is free of charge, unless it entails
further expenses for Kamiktours. For all further changes to
the reservation, 15 EUR will be charged per change. Should a
change to the reservation not be possible and should the
customer cancel for this reason, the conditions for the
cancellation of reservation listed below will be enforced.
The following are examples of cancellation of reservation:
change of accommodation unit, and all changes done within 30
days of the arrival date or during use of the accommodation
unit. In case of cancellation of reservation, the date of
receipt of the written cancellation is used to calculate
cancellation costs as follows: For cancellation up to 15
days before arrival date, 30% of the accommodation price
will be charged (the advance will not be returned), For
cancellation from 14 - 9 days before arrival date, 50% of
the accommodation price will be charged, For cancellation
from 8 - 2 days before arrival date, 80% of the
accommodation price will be charged, Should the customer
cancel 1 day before arrival date, or not come, or cancel
during use of the accommodation unit, 100% of the
accommodation price will be charged. In circumstances caused
by conditions beyond their control, customers must produce a
written statement and Kamiktours will charge for real costs
only, up to a maximum of 25% of the total value of the
reservation. Should the customer not arrive at the booked
accommodation unit before midnight on the arrival date, and
the customer has not informed Kamiktours or the host, the
reservation is considered to be cancelled, and therefore the
cancellation costs will be charged as described above.
Should the real costs exceed the above stated costs,
Kamiktours reserves the right to charge the difference.
Should the customer find a replacement for the cancelled
reservation, Kamiktours will only charge the real costs
caused by the replacement.
Kamiktours
OBLIGATIONS
It is
Kamiktours obligation to take care of provided services,
hosts, and customers' interests and rights according to
accepted customs and practices in tourism. Kamiktours will
carry out all stated obligations in full and as described
above, except in circumstances caused by conditions beyond
its control (Article 1), when Article 6 is applied.
CUSTOMER'S
OBLIGATIONS
The customer
is required: to have valid travel documents, to obey customs
regulations and currency exchange regulations of the country
where the destination is located, to obey house rules in
accommodation units and to have good relations with the
host, to produce the confirmation of payment (Voucher
received by mail or email) upon arrival, the customer is
obligated to check whether a visa is necessary for the
country where the destination is located or for neighboring
countries. Should the customer not follow the above listed
obligations, the customer is liable for caused damage and
must cover the expenses. By confirming the reservation, the
customer accepts to pay for all damages caused directly to
the host.
LUGGAGE
Kamiktours is
not responsible for damaged, destroyed or lost luggage, as
well as for the theft of luggage or valuables in the
accommodation unit (rental of a safety deposit box is
recommended if available). Lost luggage or stolen goods
should be reported to the host and the local police
department.
COMPLAINTS
Should the
services provided not be satisfactory, the customer is
entitled to seek reasonable compensation by filing a written
complaint. Every customer is entitled to file a complaint if
the paid service is not provided. Every customer -
reservation holder, files a separate complaint.
Complaint
procedure: The guest is required to complain to the service
provider about the inadequate service immediately on the day
of his/her arrival and to notify Kamiktours Furthermore, the
guest is required to cooperate with Kamiktours
representatives and the service provider in good faith in
order to rectify the problem. If the guest refuses to accept
the solution that is in accordance with services paid for,
Kamiktours is not required to accept any further complaints
referring to this service. If the problem is not rectified
even after on the spot intervention by an Kamiktours
representative, the representative will put down in writing
a record of the complaint in two copies, one for Kamiktours
and the other for the guest. In such cases, the guest is
required to send a written complaint along with the
representative's record, other relevant documents and
photographs that prove reasons for the complaint to
Kamiktours , will take into consideration only properly
filed complaints received within 28 days. Kamiktours assumes
responsibility to make a written decision to the complaint
within 14 days upon receipt of the complaint. Should
Kamiktours need more time to collect information and verify
the complaint with the host, it can prolong the response
time by a maximum of 14 days. Kamiktours will take into
consideration only those complaints that could not be solved
on the spot. Until Kamiktours presents its solution, the
customer refrains from mediation by any other party,
arbitration by the Association of Croatian Travel Agencies,
or from taking the matter to court, and from informing the
press. The maximum compensation per complaint can amount to
the cost of the part of the service(s) in the complaint. It
cannot amount to the total paid to Kamiktours and cannot
include services already provided.
COURT
JURISDICTION
Should the
customer not be satisfied with the solution to the
complaint, the matter can be taken to court (Rijeka Court
jurisdiction).
NOTE
Upon payment
of the advance or the total amount, the customer accepts the
General Terms and Conditions in their entirety.
TERMS OF
PAYMENT
Kamiktours
offers to book your accommodation and guarantees that the
accommodation will be provided according to published
information, description and period as shown in the booking
confirmation received, except in any case of special or
unforeseen circumstances.
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